Frequently Asked Questions
What was the AAA Deal?
If you took advantage of our AAA offer here are the details of what you got: The AAA offer provides you two benefits: 1) $30 to spend at ReRack any way you want we have lots of low cost items to complete your current rack or apply your savings towards a complete rack system either way you will save money at ReRack. 2) you will receive a FREE package of RapidGrip bungee tie down system for either Yakima round bars or Thule Rectangular bars, this item has an MSRP of $40!
How is ReRack different?
ReRack was started as a 100% used rack shop, as far as we know the first and only specialty rack shop that started this way. We always try to offer our customers a low cost solution. If you already have a rack we will tell you what parts you can reuse for your new vehicle, offer you trade value for the parts you don't need and complete your rack with used part if possible. We also are probably the only shop that offers free installation on most racks.
Will I save money at ReRack?
At Rerack we strive to provide low cost solutions used and new. Many of our prices for used items are less than you would pay on Ebay.Add in free installation, trade in value for your old parts and sales tax free Oregon location and you will save money at ReRack while knowing that you got a rack designed for your vehicle.
Whats the deal with free installation and tipping?
When a customer buys a complete rack from us that requires no drilling of the vehicle then we will install the rack no charge. If a customer reuses some of their own parts and only buys part of a rack from us we will usually charge a small fee to install the rack ($10-$20). We install racks for free for a number of reasons but the most important one is that we want you to know that you got the right parts before you leave the store! If you get great service and it doesn't break the bank please help our employees make a living wage. Tips are encouraged but you should not feel obligated. Suggested tip guidelines are complete rack installation $10-$20. Individual attachments like a bike tray $5.
Do you have any used cargo boxes?
A few things to know about cargo boxes:
They are almost always made of plastic, have many moving parts that are used frequently, and usually hit more than a few tree branches in their time on the road. We do buy used boxes, but they often have significant shortcomings beyond wear and tear; common complaints are that they are too long, don't fit stock crossbars, only open on one side, etc. At ReRack we always try to give you the best value we can, and with cargo boxes the best value is often found in a new box that comes with a warranty.
Even so, used boxes are one our most popular items and usually sell very quickly. The best time to find a used box is during the fall and early spring, when demand is lowest. During the height of road trip season in the summer, or when it is snowing in the mountains, most people are using their cargo boxes rather than selling them to us. You might get lucky when you come by the shop but most days we don't have any used boxes.
They are almost always made of plastic, have many moving parts that are used frequently, and usually hit more than a few tree branches in their time on the road. We do buy used boxes, but they often have significant shortcomings beyond wear and tear; common complaints are that they are too long, don't fit stock crossbars, only open on one side, etc. At ReRack we always try to give you the best value we can, and with cargo boxes the best value is often found in a new box that comes with a warranty.
Even so, used boxes are one our most popular items and usually sell very quickly. The best time to find a used box is during the fall and early spring, when demand is lowest. During the height of road trip season in the summer, or when it is snowing in the mountains, most people are using their cargo boxes rather than selling them to us. You might get lucky when you come by the shop but most days we don't have any used boxes.
What are my parts worth on trade?
We always take rack parts on trade, but some parts are more valuable than others, and we can never tell you for sure what something is worth until we have assessed it in person.
Will I be able to get a used rack?
We make every effort to offer all of our customers used options. It is a difficult challenge to have every part available used and especially for newer vehicles or during our busy summer season we will often have to supplement with new parts to complete a rack. We sometime have new parts that provide better value to our customers and you may be offered new if our employee thinks it is the best value for your vehicle.
Why do you sell new Yakima products?
Yakima is a Beaverton OR based company. They provide products with a lifetime warranty, excellent customer support and a commitment to the environment. We realized that when we ran out of used products we would have to send customers to another store, often to return with the small part we didn't have. It is much easier for us to stock items we usually don't have used new from Yakima and other leading rack brands.